Result of the resolution: Economic sanction
Failure to guarantee the accuracy or confidentiality of the data linked to the water supply contracts constitutes an infringement. In the framework of the management of the change of ownership of a certain contract, it was linked to the complainant, who was unaware of it. This circumstance meant that the complainant could access, through the virtual office, information related to that contract relating to the person actually holding the contract. The entity corrected the error as soon as the complainant brought it to his attention.