Result of the resolution: Upheld
Article 12.3 GDPR states that the information must be provided by the channel indicated by the interested party. Therefore, although the claimant estimated the claimant's right of access, considering that the claim was requested by electronic means, it is necessary to estimate the claim. However, within the framework of this procedure, the claimed entity has accredited having provided the information requested of the claimant, by e-mail of 08/04/2022, and consulted the claimant now, nothing has opposed considering their right of access satisfied. The claim is estimated as the requested entity proceeded to deliver the information requested in a format other than the requested one.