Result of the resolution: Partially upheld
The claim was partially considered when it was noted, with regard to the traceability application, that there was no need to report on the identity of the natural persons who accessed the HC; and with regard to the copy of the HC, that although the ICS had submitted copy of the clinical course, it was missing to submit a medical report, as well as to inform the complainant that they did not have the other medical documentation cited in the submitted documentation.